Effective July 29, 2026 · Last updated July 29, 2026
You are trusting us with some of the most sensitive documents you will ever handle. This page explains exactly what we collect, why, who else touches it, where it is stored, and how to get it back or delete it.
SortMyDivorce is operated by Bloomera Solutions, Inc. ("SortMyDivorce", "we", "us"), a company incorporated in the Province of Alberta, Canada. We are the organization responsible for the personal information described in this policy.
We are subject to Alberta's Personal Information Protection Act ("PIPA") and, for personal information collected in the course of commercial activity across provincial or national borders, Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA").
This policy covers personal information we collect through sortmydivorce.com, our Knowledge Base and free tools, our waitlist, and the SortMyDivorce application. It forms part of our Terms of Service.
| Waitlist | Your first name and email address, which you give us directly. We also record which page you signed up from, the referring website, any campaign tags in the link you followed, and the date and time — so we know which of our guides are actually helping people find us. |
|---|---|
| Account | When paid accounts launch: your name, email address, and authentication credentials. |
| Your documents | The letters, notes, and documents you upload, and everything within them. These commonly include names, addresses, financial details, information about children, and the details of your legal matter. We treat all of it as sensitive. |
| Case information | The deadlines, offers, and issues extracted from your documents, the verbatim quotes they came from, and the approvals, edits and notes you add. |
| Payment | When paid accounts launch, payments will be handled by a third-party payment processor. We receive a confirmation and a partial card reference. We never receive or store your full card number. |
| Usage | Basic first-party analytics: which page was viewed, which buttons were clicked, and when. We record a salted one-way hash of the IP address, never the address itself, so we can spot abuse without holding data that identifies you by location. |
| Support | If you email us, we keep the correspondence so we can help you and follow up. |
Your documents will almost certainly contain personal information about people other than you — a spouse or former partner, your children, family members, or lawyers. We process that information solely as a service provider acting on your instructions, in order to organize your own records. We do not use it for any independent purpose, we do not build profiles from it, and we do not contact anyone named in your documents.
We collect only what we need for these purposes, and we do not use your information for any new purpose without your consent, unless the law permits or requires it.
We rely on your consent to collect and use your personal information. You give it expressly when you join the waitlist, create an account, or upload a document. Because of how sensitive these documents are, we treat uploading one as express consent to the processing described in sections 7 to 9, and we ask you to read those before you upload anything.
You can withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. Withdrawing consent for core processing means we can no longer provide the Service, so we would close your account and delete your data as described in section 12. To withdraw consent, contact our Privacy Officer (section 18).
We do not sell your personal information. We do not rent, trade, or share it for anyone else's marketing.
We use a small number of service providers to run the Service. Each is bound by contract to protect your information, to use it only to provide services to us, and not to use it for their own purposes.
| Provider | What they do | Where they process |
|---|---|---|
| Anthropic PBC | AI processing that reads your documents and extracts deadlines, offers and issues | United States |
| DigitalOcean LLC | Server hosting and data storage | United States (New York) |
| Cloudflare, Inc. | Content delivery, TLS encryption, and protection against attacks | Global network, including the United States |
| Payment processor | Processing subscription payments (when paid plans launch) | To be confirmed before paid plans launch |
We may also disclose information to professional advisers under confidentiality obligations, or to a successor organization in a merger, acquisition or sale of assets — in which case we would notify you, and this policy would continue to apply until you were told otherwise.
Alberta's PIPA requires us to tell you this clearly. Our servers are located in the United States, and the service providers listed in section 7 process personal information in the United States. While it is there, it is subject to the laws of that country, and it may be accessible to United States courts, law enforcement, and national security authorities under those laws — including in circumstances where Canadian law would not permit access. If you have questions about this, our Privacy Officer will answer them (section 18).
We chose these providers for their security posture and contractual protections, and we require each of them to provide a level of protection comparable to what we are required to provide under Canadian law.
To extract deadlines, offers and issues, the content of your documents is sent to Anthropic PBC and processed by its Claude models. This happens only when you upload a document, and only to perform that extraction.
Your documents are not used to train AI models. Anthropic is contractually prohibited from using data submitted through its commercial API to train its models. We do not submit your documents for any purpose other than extraction, and we do not use them to train any model of our own.
Automated processing does not make decisions about you. It proposes items, always with the verbatim quote it drew them from, and nothing enters your case record until you review and approve it. Extraction can be wrong — see section 8 of our Terms of Service for what that means for you.
We may disclose personal information without your consent only where the law permits or requires it — for example in response to a valid court order, subpoena, warrant, or other lawful demand from an authority with jurisdiction over us, or where necessary to investigate a breach of an agreement or a suspected crime, or where there is an imminent risk to someone's safety.
Where we are legally allowed to, we will notify you before disclosing anything, so that you have an opportunity to object or seek a protective order. We will not volunteer your information to anyone, and we will not disclose it to another party in your legal matter unless a court with jurisdiction over us orders us to.
| Documents and case data | For as long as your account is active, and for 30 days after you delete them or close your account, after which they are permanently removed from live systems. |
|---|---|
| Backups | We do not currently operate a backup system. When encrypted backups are introduced, they will be purged on a rolling cycle of no more than 90 days, deleted data will not be restorable to your account from backup, and we will update this page before that change takes effect. |
| Waitlist details | Until you ask to be removed, or until 24 months of no contact from you, whichever comes first. |
| Billing records | As long as tax and accounting law requires — generally 6 years in Canada. |
| Usage analytics | 24 months. These contain no name or email, and only a hashed IP. |
You can delete individual documents, or everything, at any time from within the Service. You can also email our Privacy Officer and ask us to do it. We will confirm when it is done, and we will not ask you to justify the request.
Deletion is permanent. We keep only what the law requires us to keep, such as billing records.
We are a small, early-stage service and we would rather tell you plainly where we are than imply more than we do. Encryption at rest for stored documents, and encrypted off-site backups, are being implemented before document upload opens to paying users. Until that work is complete and this page is updated to say so, please do not treat the Service as a secure archive — keep your own copies of every original document.
No system can be guaranteed perfectly secure. If a breach occurs that creates a real risk of significant harm to you, we will notify you and the appropriate privacy commissioner as required by law, without unreasonable delay.
Under PIPA and PIPEDA you have the right to:
Contact our Privacy Officer to exercise any of these. We will respond within 45 days, as PIPA requires, and there is no charge for a reasonable request. We may ask you to verify your identity first, so that we do not disclose your information to someone else.
If you are in a jurisdiction with additional rights — for example, residents of certain US states, or of the United Kingdom or European Economic Area — we will honour those rights where they apply to you. Contact us and we will help.
We use as little as we can get away with.
Because we do not track you across sites, there is nothing for a "Do Not Track" signal to switch off — but we honour it regardless.
The Service is for adults aged 18 and over, and we do not knowingly collect personal information directly from children. Your documents may contain information about your children; we process that only as part of organizing your own records, as described in section 4. If you believe a child has given us personal information directly, contact us and we will delete it.
We may update this policy. If a change is material — for example, a new service provider, a new purpose, or a change to where your data is stored — we will notify you by email or in the Service before it takes effect. The "Last updated" date at the top always reflects the current version, and we will keep prior versions available on request.
Our Privacy Officer is responsible for our compliance with this policy and will answer any question about your information.
Privacy Officer
Email: [email protected]
Bloomera Solutions, Inc., Alberta, Canada
Email reaches our Privacy Officer directly. If you would prefer to write to us by post, email us and we will provide a mailing address.
If you are not satisfied with our response, you may complain to a privacy regulator:
Office of the Information and Privacy Commissioner of Alberta
oipc.ab.ca · 1-888-878-4044
Office of the Privacy Commissioner of Canada
priv.gc.ca · 1-800-282-1376